Ubet88 Privacy Policy – Malaysia Personal Data Protection

Welcome to the Privacy Policy ubet88. This document provides a detailed explanation of how the ubet88 platform — accessible via ubet88.click — collects, uses, discloses, stores and protects your personal information as a registered member or visitor using our platform.

Ubet88 is an online entertainment platform built specifically for Malaysian players. In the course of its operations, ubet88 needs to collect and process certain personal information. We understand that your trust is the foundation of this relationship, and we are committed to handling your data with full responsibility, transparency, and respect.

This policy applies to all information collected through the ubet88 platform, including the website, mobile interface, customer support live chat, email communications, and all other interactions between you and ubet88. This policy should be read together with Terms & Conditions ubet88.

Ubet88 collects various categories of personal data depending on how you interact with the platform. The following are the main categories of data that may be collected:

2.1 Personal Identification Data

This data is collected during the account registration and KYC (Know Your Customer) verification process. It is required to confirm that you meet the minimum age requirement (18 and above) and to comply with anti-money laundering (AML) legal obligations.

2.2 Contact Data

Used for OTP verification during login, transaction notifications, customer support communications and promotional updates (where you have opted in to receive them).

2.3 Financial Data

Financial data is collected to process deposits and withdrawals, prevent fraud, meet AML requirements and for internal financial reporting purposes. ubet88 does not store credit card numbers or sensitive financial information in plain text — all financial data is fully encrypted.

2.4 Platform Activity Data

Activity data is used to deliver a personalised experience, identify gaming patterns that may warrant responsible gaming intervention, and support internal platform performance analysis.

2.5 Technical Data

Technical data is collected automatically when you access the ubet88 platform. This data is used for security purposes, fraud detection, platform performance improvements and usage analysis that helps us understand how Malaysian players interact with our platform.

Ubet88 uses the personal data collected for the following purposes, all of which have a valid legal basis:

• Account Management: Creating and maintaining your account, processing registrations, verifying your identity, and managing your member profile.
• Transaction Processing: Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX, Maybank2u and CIMB Clicks, as well as withdrawals of winnings to your registered account.
• Security & Fraud Prevention: Detect and prevent fraudulent activity, money laundering, multiple account ownership, and any misuse of the ubet88 platform.
• Legal Compliance: Meet compliance obligations under Malaysia's PDPA 2010, AML/CFT requirements, and directives from relevant authorities.
• Customer Support: Providing technical support, handling complaints, processing enquiries and delivering ongoing assistance to ubet88 members.
• Platform Improvements: Analysing usage patterns to improve the design, performance and features of the ubet88 platform for a better overall experience.
• Marketing Communications: Sending promotional information, the latest bonuses and special offers to members who have consented to receive marketing communications. You may withdraw this consent at any time.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance to members who may need it.

Ubet88 will not use your personal data for any purpose beyond those stated above without your prior consent, except where required by law.

Ubet88 does not sell, rent, or trade your personal data to any third party for marketing purposes or commercial gain. However, in the course of operating the platform, ubet88 may share your data with a limited set of third-party categories as outlined below:

• Payment Service Providers: E-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and banking institutions (via FPX, Maybank2u, CIMB Clicks) that process your financial transactions. Only the minimum data necessary to complete the payment is shared.
• Technology Service Providers: Companies that provide the technical infrastructure, gaming software, security systems, and support services that power the ubet88 platform. All such providers are bound by strict data confidentiality agreements.
• Regulatory Body & Authority: ubet88 may share necessary data with relevant authorities when required to do so by law, court order, or in the context of an official investigation.
• Independent Auditing Body: Independent third parties responsible for auditing the fairness of games and the security of ubet88's systems may require access to certain data in order to carry out their auditing duties. Such access is strictly limited and controlled.
• Anti-Fraud Service Provider: A third-party fraud detection system that helps ubet88 identify and prevent illegal activity on the platform. Only technical data is shared — no sensitive personal information is included.

In all of the above situations, ubet88 ensures that the third parties involved maintain adequate data protection standards and use the data solely for the agreed purposes. ubet88 remains fully accountable for any data processing carried out on its behalf by third parties.

Ubet88 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption: All communications between your device and ubet88's servers are protected by Secure Sockets Layer (SSL) with 256-bit encryption keys — the same standard used by leading Malaysian banks.
• Data-at-Rest Encryption: Sensitive data stored in ubet88's databases — including financial information and identity documents — is encrypted using AES-256 encryption, rendering it completely unusable even in the event of a data breach.
• Two-Factor Authentication (2FA): All member accounts can be secured with an additional layer of verification via SMS OTP. ubet88's internal administration team is also required to use 2FA for all system access.
• Multi-Layer Access Control: Access to member personal data within ubet88's internal systems is governed by a strict need-to-know principle. Each staff member may only access data relevant to their specific job responsibilities.
• Continuous Monitoring: Our security monitoring system operates 24 hours a day to detect and respond to any suspicious activity or unauthorised access attempts.
• Regular Penetration Testing: ubet88 conducts regular security assessments including penetration testing by independent security experts to identify and address any vulnerabilities before they can be exploited.
• Staff Training: All ubet88 staff who handle personal data receive comprehensive data protection training and are bound by confidentiality agreements.

The ubet88 platform uses cookies and similar tracking technologies to enhance the user experience and gather analytical insights. The following types of cookies are in use:

• Essential Cookies: Required for the core operation of the ubet88 platform. This includes session cookies that keep you logged in as you navigate between pages. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the ubet88 platform — which pages you visit most frequently, how long you spend in each section, and any errors that may occur. This data is used in aggregate form and does not identify you individually.
• Functional Cookies: Saving your preferences such as language, display settings and game choices to deliver a more personalised experience on your next visit.
• Security Cookies: Helps detect and prevent fraudulent activity by identifying abnormal or suspicious access patterns on your account.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the ubet88 platform. For instructions on how to do so, refer to your browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights with respect to the personal data held by ubet88:

• Right to Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days and may be subject to a reasonable processing fee.
• Right to Rectification: If you find that any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. We will verify and update the information within 7 business days.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your personal data. This right is subject to any data retention obligations imposed on ubet88 by law — for example, financial records may need to be kept for a minimum period as required by applicable legislation.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, if you dispute the accuracy of that data or are in the process of deciding whether to request its deletion.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Such requests will be acted upon immediately.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing that took place prior to the withdrawal.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the rights above, please contact the ubet88 Data Protection Officer at support@ubet88.click with the subject line "Data Privacy Rights Request". We may need to verify your identity before processing your request in order to protect the security of your data.

Ubet88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. The following are the data retention periods we observe:

• Active Account Data: Retained for the duration of your active ubet88 membership.
• Data After Account Closure: After your account is closed, basic personal data will be retained for 7 years to meet AML compliance requirements and financial reporting obligations as required under Malaysian law.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian corporate and financial legal requirements.
• Security Logs: Retained for 12 months for security investigation and fraud detection purposes.
• Support Communication Data: Live chat and email conversation logs are retained for 2 years for quality control and dispute resolution purposes.
• Marketing Data: If you withdraw consent for marketing communications, the relevant data will be deleted within 30 days, although basic identification data may still be retained for legal compliance purposes.

Once the relevant retention period has elapsed, ubet88 will securely delete or anonymise the data in accordance with industry best practices.

The ubet88 platform is intended exclusively for adults aged 18 years and above only. ubet88 does not knowingly collect personal data from individuals under the age of 18.

Should ubet88 discover that personal data of a minor has been collected without valid consent, we will take the following steps immediately:

• Terminating the associated account immediately.
• Deleting all personal data belonging to that individual from our databases, except for data that may be required for investigative or legal compliance purposes.
• Refunding any remaining real-money balance to the payment method used for deposit, in accordance with the applicable procedure.

If you have reason to believe that an underage individual has registered and is using the ubet88 platform, please contact us immediately at support@ubet88.click.

Ubet88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or changes in platform operations. All updates will take effect in accordance with the following procedure:

• The latest version of this Privacy Policy will always be available on this page, with the last updated date clearly shown at the top.
• For significant changes that materially affect your privacy rights, ubet88 will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect.
• Your continued use of the ubet88 platform after the effective date of an updated Privacy Policy will be considered your acceptance of those changes.
• If you do not agree with any changes made, you have the right to close your account by contacting the ubet88 support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or how ubet88 handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: support@ubet88.click (please use the subject line "Privacy Policy Enquiry" or "Data Rights Request")
• Live Chat: Available 24/7 within the ubet88 platform — average response time under 2 minutes
• Response Time: All data privacy requests will be handled within 14 business days

Ubet88 is committed to addressing all privacy enquiries seriously and providing responses that are clear, accurate, and helpful. Your satisfaction with how we handle your data is our priority.